Privacy Policy

Privacy Policy

Steam Motion and Sound is committed to respecting the privacy of your personal information.

This Privacy Policy explains our policy for dealing with personal information that we collect through our website and other sites hosted by Steam and when you communicate with us by email, by telephone, in writing or in person.

You may contact us with any queries you may have in respect of this Privacy Policy or your personal information by contacting Steam by:

Phone: +44 207 734 9530
Mail: 5 D'Arblay Street London, W1F 8DL UK

This Privacy Policy contains the following sections:

  • - Personal information is important to Steam
  • - Collecting personal information
  • - Use of cookies
  • - Using and disclosing your personal information
  • - Contact by Steam
  • - Individual's right of access
  • - Changing and deleting the information we have about you
  • - Problems or queries
  • Personal information is important to Steam

    1. Steam is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Steam will only collect and use personal information as set out below.

    2. Throughout this Privacy Policy, we refer to your 'personal information' which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your name, home address, home telephone number, mobile telephone number, email address, workplace contact details and credit card details are examples of personal information. Personal information also includes information we may collect about your individual literary preferences.

    3. Steam has developed and implemented its Privacy Policy with respect to personal information to reflect world best practice on privacy policies. These principles meet and exceed the requirements of the Australian privacy legislation.

    4. We will post any changes to this Privacy Policy on our website, so we encourage you to check this Privacy Policy from time to time.

    5. In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy and consent provisions that apply to certain sections of the website or our collection of personal information from you by email, by telephone, in writing or in person. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions will prevail.

    Collecting personal information

    6. Steam Motion and Sound will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.

    7. When a product is purchased or through marketing / promotional activities (eg via this website, in a store, over the telephone etc.), personal information may be requested (such as name, phone, email, address and credit card details) in order to process your transaction, provide product information, provide newsletters, electronic newsletters (e-newsletters), provide new release / launch information, and advise of other Steam products, competitions or events, which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in Steam being unable to process your transaction, provide you with upcoming promotion, event or product information and/or provide certain services including after sales services.

    8. In common with many commercial websites we may also collect information which tells us about visitors to our website. For example,we may collect information about the date, time and duration of visits and which pages of the website are most commonly accessed. This information is generally not linked to the identity of visitors, except where the website is accessed via links in an email we have sent.

    9. Steam's policy for collecting personal information from children under the age of 18 is to seek the permission of a parent or guardian for the collection of this information.

    Use of cookies

    10. Cookies are pieces of information that a website transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Steam uses cookies to make use of the website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user's browser. Cookies allow Steam to monitor the items an individual may want to access as they move through the website, and records how many people are using different parts of the website. It is possible to set the browser to refuse cookies, however, this may limit the services provided by our website.

    Using and disclosing your personal information

    11. Personal information will be used for the following primary purpose:

    • a. For the purposes for which it was collected (as advised on the website or separately by Steam).
    • b. To maintain our relationship with an individual.
    • c. To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and Steam (including, for example, using your credit card details to charge your credit card for a purchase).
    • d. To render services related to Steam business such as after sales services.
    • e. To provide information about products, new book releases, events, special offers, competitions and promotions.
    • f. To provide you with newsletters and electronic newsletters (e-newsletters).
    • g. To obtain opinions or comments about products and/or services.
    • h. To record statistical data for marketing analysis.

    12. For the purpose described above, personal information may be shared with Steam group companies either in Australia or overseas. Also, in order to operate the website, deliver a service or complete a transaction, personal information may also be shared with a service provider or other non-Steam company or professional.

    13. Steam recognises the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Steam, any Steam group company, or any member of the public, or to lessen a serious threat to a person's health or safety.

    Contact by Steam

    14. Steam may contact individuals via telephone, SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email, post or any other form of electronic, emerging, digital or conventional communications channel using the information provided in order to contact individuals in respect of the primary purposes for collection of personal information as stated in clauses 11– 13 above.

    15. Steam does not send advertising or marketing information without obtaining prior consent. If an individual receives communications from Steam which they do not wish to receive, they may remove their name from the database either by contacting Steam via email: ; telephone: +44 207 734 9530; or mail: Steam Motion and Sound 5 D'Arblay Street London, W1F 8DL UK. Please allow 14 days for this request to be processed

    Individual's right of access

    16. Information contained on the database may be amended by contacting Steam via email: ; telephone: +44 207 734 9530; or mail: Steam Motion and Sound 5 D'Arblay Street London, W1F 8DL UK. Please allow 14 days for this request to be processed.

    17. In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Steam being unable to provide you with upcoming promotion, competition, event or product information and/or provide certain services including completion of transactions or after sales services.

    Storage and security of personal information

    18. Steam will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities.

    19. In some cases these facilities may be overseas. Steam employees and data processors are obliged to respect the confidentiality of any personal information held by Steam. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. Steam will not be held responsible for events arising from unauthorised access to personal information.

    Steam and links to other websites

    20. The Steam website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. Steam is not responsible for the conduct of companies linked to the Steam web site.

    Problems or queries

    21. Queries relating to the Privacy Policy, or any problems or complaints may be directed to Steam via email: ; telephone: +44 207 734 9530; or mail: Steam Motion and Sound 5 D'Arblay Street London, W1F 8DL UK. Please allow 14 days for this request to be processed.